Refund Policy

 Refund Policy for Love Hertz Hz

Effective Date: 9/10/2025

At Love Hertz Hz, we want you to be completely satisfied with your purchase—whether it's a music-inspired product or a creative visual from our store. This Refund Policy outlines how refunds are handled through our Wix-powered eCommerce platform.

 

 Physical Products

We accept returns and issue refunds for eligible physical products under the following conditions:

• Return Window: You must request a return within 14 days of receiving your item.

• Condition: Items must be unused, in original packaging, and in resalable condition.

• Process: To initiate a return, please contact us at [email protected] with your order number and reason for return.

Once approved, we’ll provide instructions for returning the item. Refunds will be issued to your original payment method after the item is received and inspected.

 

 Non-Refundable Items

• Digital products (e.g., music downloads, visual assets)

• Customized or made-to-order items

• Gift cards

These items are non-refundable unless they arrive damaged or defective.

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 Shipping Costs

• Original shipping costs (the fee paid to ship the item to you) is non-refundable.

• Return shipping costs are the responsibility of the customer.​

 

 Damaged or Incorrect Items

If your item arrives damaged, defective, or not as described, please contact us within 7 days of delivery. Include photos and a description of the issue. We’ll work quickly to resolve it—either by replacing the item or issuing a full refund.

 

 How to Return

1. Email us at [email protected] with your order number and reason for return.

2. Wait for confirmation and return instructions.

3. Ship the item back (we are NOT responsible for shipping costs).

4. Receive your refund once the item is received and inspected.

 

 Contact Us

Questions about your order or this policy? Reach out anytime:  [email protected]